Verification usually takes from a few minutes to a couple of hours. It depends on the operators’ workload and the complexity of the specific case. Sometimes, if additional confirmation is required, the process may take longer. In any case, users always receive notifications about the verification status.
On average, an exchange takes between 10 and 30 minutes. Sometimes it is completed faster, but much depends on the blockchain confirmation speed. If the network is congested, delays are possible, but the funds will be credited once the confirmation is completed.
Each request has a unique reference number. Enter it in the form on the website or contact support. This way, you can check the current status of your exchange: awaiting confirmation, in progress, or completed.
The fastest transfers are made through Monobank and PrivatBank, with funds usually credited within 1-3 minutes after confirmation. PUMB and A-Bank also work quickly, with internal transfers available 24/7. At other banks, the process can take up to 30 minutes due to interbank payment processing.
Instant transfers operate through special interbank networks that allow transactions to be processed almost instantly. Unlike SWIFT, these transactions take place within local payment systems and usually take a few seconds or minutes. For the user, they appear as an immediate credit to the recipient’s account.
Users can log in to their account, go to the support section, and view the current status of each of their requests. There, they can see whether a request is open, being processed, or has already been resolved.
