Exchange rules

Yes, most operations are available without registration. This is convenient for users who make exchanges occasionally. Registration provides extended features, including access to the affiliate program, transaction history, and additional options.

Technically, it is not possible to cancel a request directly on the website. However, you can contact support, and if the request is not yet in the payout stage, a refund may be possible.

The service supports various payment methods, including transfers via Ukrainian banks (PrivatBank, Monobank), Visa/MasterCard cards, and cryptocurrency networks.

Yes, you can use Visa and MasterCard cards to purchase cryptocurrency or withdraw funds. This is one of the most popular payment methods because it is fast and familiar to most users.

Yes, but to complete such an exchange, you need to discuss the details with the exchanger’s support team via Telegram: https://t.me/GroshX_Manager

No, registration is not mandatory. However, if you plan to exchange cryptocurrency frequently or participate in the affiliate program, having an account will give you more opportunities.

Yes, cashing out cryptocurrency in Ukraine is possible in several ways. The most popular options are online exchangers, where cryptocurrency is transferred to a bank card (for example, Monobank or PrivatBank), or offline exchange offices, where funds can be received in cash. Cryptocurrency exchanges can also be used to withdraw funds to a card or bank account. GroshX provides exchange services for USDT, BTC, ETH, and other currencies both online and through partner offices.

Yes, taxation of cryptocurrency income in Ukraine is becoming mandatory. From 2025, a law comes into force that classifies cryptocurrency operations as financial assets. This means that profits from selling or exchanging cryptocurrency are subject to taxation at established rates. Ignoring these rules may result in fines or account blocking. Therefore, it is recommended to maintain a transparent transaction history and keep supporting documents.

Additional identity verification is carried out in accordance with financial monitoring requirements and international AML/KYC regulations. It may be required in cases of large amounts, suspicious transactions, or unusual activity. These measures are aimed at combating fraud and money laundering and help ensure the security of both the service and its clients.

To exchange cryptocurrency for fiat, you need to create a request on the GroshX website, specify the amount, currency, and method of receiving funds. After confirmation, the system provides an address for transferring cryptocurrency, and as soon as the transaction enters the network, the service sends the equivalent in fiat.

To purchase cryptocurrency, simply select the desired currency, purchase amount, and payment method. After confirming the request, the user pays for the transaction via bank card or another available method. The cryptocurrency is automatically transferred to the specified wallet, and the system displays the transaction details in the account.

Selling cryptocurrency works on the same principle as buying: you need to select the currency, amount, and desired fiat equivalent. The service provides an address for the transfer, after which the funds are credited to your bank account or other selected method of receipt. GroshX ensures fast settlement and transparent terms with no hidden fees.

To transfer cryptocurrency, you need to log into your account, create a transaction, and enter the correct recipient wallet. The system will show the fee amount charged by the network for confirming the operation. After confirmation, the platform executes the transaction.

Locking the rate helps avoid the risk of price changes during transaction confirmation. On the GroshX platform, the rate is reserved for the duration of the application process, and the user has a few minutes to complete the operation. This is especially important during high market volatility when even small fluctuations can significantly affect the exchange amount.

After creating an application, the rate is maintained for the specified time, which is usually displayed in the service rules. If the user does not complete the payment within this period, the system automatically recalculates the amount at the current rate. Thus, the stability of conditions depends on the speed of transaction execution.

Yes, the transaction volume can affect the rate, especially in cases of large amounts. The larger the operation, the more it can change the reserve balance and influence the currency value. For small transactions, the difference is almost unnoticeable, but for large exchanges, the rate may be less favorable due to liquidity.

GroshX supports a wide range of cryptocurrencies, including assets such as Bitcoin, Ethereum, Tether, and altcoins. The list is constantly updated to meet the needs of users.

The minimum and maximum amounts depend on the selected currency pair and exchange direction. Restrictions are specified at the application creation stage so that the user can take them into account in advance. Usually, the minimum amount is quite affordable, and the maximum is designed for large transactions.

GroshX focuses on the classic exchange format through its own service and verified channels. P2P exchange is not used in its pure form, which reduces risks for customers. All transactions go through a system of control and verification.

Fiat funds can be withdrawn to bank cards or accounts specified by the user when creating a request. The process takes from a few minutes to one business day, depending on the bank. Additional verification may sometimes be required to confirm the transfer.

The fee depends on the selected exchange direction and partner banks. The service always indicates the exact amount before confirming the transaction to avoid hidden fees. It is important to note that banks may also charge their own fees.

The current market exchange rate is used for currency exchange, which is fixed by the service at the time the request is created. If a floating exchange rate is used, the final amount may change. The user chooses the exact option.

A fixed rate is set at the time the application is created and does not change, even if the market fluctuates. A floating rate, on the other hand, depends on the market situation and can either improve or reduce the final amount. The choice depends on the client's preferences and strategy.

The fee varies depending on the currency pair, direction, and payment method. The service always displays the percentage and total amount before confirming the transaction. This allows the customer to estimate the actual cost of the transaction in advance.

This may be due to the use of a floating exchange rate, network fees, or bank deductions. Sometimes the difference arises due to delays in blockchain transactions. Therefore, it is important to carefully read the exchange terms and lock in the exchange rate if necessary.

GroshX does not charge any hidden fees: all costs are displayed on the screen when you submit your application. If there is a difference, it may be due to fees charged by third-party banks or blockchains. This allows users to plan their transactions with maximum transparency.

Yes, the service is available to users outside Ukraine. However, it is important to take into account local restrictions and regulations in specific countries. Sometimes banks or payment systems may block transactions involving cryptocurrencies.

Restrictions apply to jurisdictions where cryptocurrency transactions are prohibited by law or severely restricted. Such regions include, for example, some countries in Asia, Africa, and the Middle East. You can check with customer support for an exact list before you start.

Yes, GroshX supports cryptocurrency exchange through cards and accounts of most Ukrainian banks, including Monobank, PrivatBank, Oschadbank, PUMB, Alfa-Bank, Ukrsibbank, and others. When creating an order, the user selects the exchange direction (for example, USDT/UAH) and specifies the card number to which the funds will be credited.

The commission size depends on the specific bank. In most cases, GroshX does not charge an additional fee, but the bank may withhold a small percentage (0.5-1%) for incoming or outgoing transfers. For example, Monobank usually does not charge a commission for internal transfers, while PrivatBank may withhold a small amount depending on the card type.

If the payment has already been confirmed by the bank or on the blockchain, GroshX cannot cancel it, as cryptocurrency transactions are irreversible. However, if the funds have not yet been credited or the user has found an error, it is necessary to immediately contact GroshX support. The team will check the status of the operation and assist in resolving the issue. In some cases, the bank may temporarily suspend the transfer if the request is made in time.

More and more companies are accepting cryptocurrency. To pay, all you need is a wallet and the seller's address (QR code or string). The buyer sends the required amount, and the seller receives it in cryptocurrency or immediately converts it into hryvnia through an exchange. The GroshX service allows you to quickly convert cryptocurrency into fiat if the seller only accepts traditional payments. Thus, cryptocurrency becomes a real payment instrument.

It is not possible to transfer cryptocurrency without internet access, as each transaction must be confirmed by the blockchain network. However, there are hardware solutions where the user can sign the transaction offline and then transfer it to a device with an internet connection for sending. This method provides additional protection, but does not eliminate the need for internet access.

Yes, GroshX supports direct exchange between different cryptocurrencies. For example, you can exchange Bitcoin for Ethereum or USDT without having to first convert the asset into hryvnia. To do this, simply select the exchange direction, enter your wallet address, and confirm the transaction. The exchange takes place automatically at the current rate on the network.

Top-ups are made by sending funds to a unique cryptographic address that the GroshX system generates for each user. After receiving the required number of confirmations on the network, the funds are automatically credited to your balance. Each currency has its own confirmation time, so the speed of crediting may vary.

After sending cryptocurrency to the address specified in the application, the GroshX system tracks the transaction on the blockchain. When it receives the required number of confirmations, the exchanger automatically credits the funds to the user's account or sends the selected currency to the specified address. This process takes place without manual intervention, ensuring speed and accuracy.

The rate is automatically generated based on the average market value from leading exchanges and current demand. GroshX constantly updates data in real time so that users receive the most favorable offer at the time of exchange. When placing an order, the rate is fixed for several minutes, which protects against market fluctuations.

The difference is explained by the fact that exchangers do not work with exchange orders, but with ready-made liquid reserves. The exchange rate changes every second, while GroshX offers a fixed price for the duration of the transaction, including technical costs and market fluctuation risks. This approach provides stability and predictability for the user.

When creating a request on GroshX, the system automatically displays the total amount, including all commissions. The user sees the exact figure even before confirming the transaction. The commission includes a blockchain fee and a small service charge, so there are no additional hidden costs.

Yes, GroshX offers individual terms for large exchange volumes. Regular users or partners of the service can receive a reduced commission or a personalized exchange rate. To do this, simply contact a support manager and agree on the details before making a transaction.

Information about fees is displayed on the application page, immediately below the fields for entering the amount. You can also view the current rates in the help section or check with customer support. GroshX operates transparently: all fees are specified before the transaction is confirmed.

Currently, topping up your balance from a bank card is not supported. This feature is not available on GroshX.

Yes. You may need to provide additional company documents to complete the verification process. Once your information has been verified, you can use your corporate account for exchanges and transfers, although fees and terms may differ from those for individual customers.

The GroshX platform supports a wide range of popular wallets, including mobile and hardware solutions. These include MetaMask, Trust Wallet, Exodus, Binance Wallet, and hardware wallets such as Ledger and Trezor. The main requirement is compatibility with the network on which the token you wish to send or receive operates.