Popular questions

1. On the homepage, you'll find a currency exchange form. Select the currency you want to give in the first field and the currency you want to receive in the second field.
2. Enter your email and the details of the bank account or crypto wallet you wish to top up.
3. Click “Exchange Now” to initiate the transfer of the specified amount to the provided address. If you encounter any issues with the transfer, please contact our support on Telegram.
4. Once the funds have been credited and you are satisfied, please leave a review about GroshX on one of the following platforms: Obmify, Scanbit, KursExpert, or Kursoff. Your feedback is important to us and other users.

The currency exchange rate is fixed for 30 minutes. If the funds are not credited within this period, the rate will be recalculated based on the current exchange rate at the time of crediting.

Funds may be credited anywhere from 5 minutes to 2 hours after payment. However, we strive to process transfers as quickly as possible.

GroshX can handle any amount. Of course, this depends on the currency pair, but we can comfortably process even 10 USDT.

You can check the status of all your orders in the “Exchange Orders” section of your GroshX account. Additionally, a notification will be sent to the email provided during the transfer.

Firstly, we are very sorry for the inconvenience. Let's review some possible reasons:

1. Please verify that the recipient details are correct.
2. Ensure that you have entered the correct details of the exchange where the payment was made.
3. Confirm that the funds were actually debited from your account at the time of payment.
4. There might be a delay caused by the payment system or bank, which can take a little longer than expected.

If the issue persists beyond these points, please contact us on GroshX Telegram and our managers will be happy to assist you.

To complete the verification process, you need to provide two things – a clear photo of your identity document and a selfie with that document.

You can use any of the following:

• Passport (first page)
• ID card (front side)
• Other government-issued ID (front side)

KYC (Know Your Customer) refers to the procedures used by companies (banks, exchanges, financial institutions) to verify the identity of their clients. This process involves verifying personal data, checking sources of income, and the purpose of using the services. KYC is a part of AML (Anti-Money Laundering), which is a set of measures and regulatory requirements aimed at preventing the use of financial systems for money laundering of illegally obtained funds. AML includes monitoring transactions to detect suspicious activities and identifying individuals who may be linked to terrorism financing or corruption. Together, KYC and AML help financial institutions comply with regulations and reduce fraud risks.