Payout error

First, check whether your transfer has been confirmed on the blockchain. Then check the request status on the website. If the funds still have not arrived, contact support and provide the transaction TxID and payment details. The operators will help investigate the issue and, if necessary, perform a manual credit.

First, make sure that the payment details were entered correctly and check the transaction status. If the error persists, take screenshots and contact support. Specialists will help identify the cause and suggest a solution.

You should immediately contact support, providing the request number and the transaction TxID. The operators will check it manually and speed up the processing.

This happens rarely, but it is important to contact support immediately. If the transfer was sent to an unsupported address, a refund may take time or may be impossible. Therefore, always double-check the details before sending.

There can be several reasons for a payment to be declined or blocked. Most often, this is related to exceeding deposit or withdrawal limits set by the bank or the National Bank. The bank’s security system may also flag the transaction as suspicious if it appears unusual for your profile (for example, a very large amount, frequent consecutive transfers, or a payment to a cryptocurrency-related service). Some banks restrict transactions with crypto exchangers in accordance with internal policies or regulatory requirements. In case of a block, you need to contact the bank’s support service, confirm the purpose of the payment, and, if required, provide documentation.

In case of a delay, you should contact the bank's support service and find out the reason. Sometimes payments are checked additionally due to suspected fraud or exceeding internal limits. If the problem persists, you should contact GroshX support with confirmation to speed up the process.

If a double charge occurs, you should immediately contact customer support. You need to provide transaction confirmations: screenshots or payment identifiers. After verification, the system will refund the money to the same wallet or account.