GroshX support

The fastest way is to message @GroshX_Manager on Telegram. You can also use the contact form on the website.

Yes, support is available every day, including weekends and public holidays. This is important because exchanges are often made outside regular banking hours.

Support agents usually respond within 5–15 minutes. During peak hours, the response time may be slightly longer, but inquiries are always handled.

If you enter an incorrect address, the transaction may be lost without the possibility of recovery. Cryptocurrency networks do not allow for transaction cancellations. Therefore, before confirming the request, you should check the wallet address several times, and in case of an error, immediately contact customer support to try to resolve the situation.

You can submit a request to customer support using the feedback form on the GroshX website. Users should specify the subject of their inquiry, describe the problem, and attach any necessary documents or screenshots. This helps our specialists understand the situation more quickly and provide a solution.

Yes, the website has an online chat for quick communication with support. You can use it to get advice on exchanges, verification, or other issues. It is a convenient way to get immediate help without a long wait.

GroshX support requests are usually reviewed within a few hours. If the issue requires additional verification or the involvement of other specialists, the time may increase to one business day. In any case, the user will receive a notification about the status of the request.

Yes, GroshX offers the option of communicating via Telegram. This is convenient for those who prefer messengers and want to receive a response more quickly. However, for official requests, it is better to use the website or email.

Refunds are made after the service or bank confirms the error. The user submits a request, provides all the details of the transaction, and specialists conduct an investigation. The process usually takes from several hours to several days, depending on the banking system.

If you notice unauthorized activity, you should immediately change your password and enable two-factor authentication. You should also contact support and report the issue. Specialists will review your login logs and, if necessary, block your account to protect your funds.

When creating a ticket, there is a field for adding files. Click on it, select the desired file from your device, and confirm the upload. The screenshot will then be sent along with the ticket and will be available for review by GroshX support.